1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Phone number

Email address

Service address

Details submitted through our contact and booking forms

Automatically Collected Information

When visiting our website, we may collect:

IP address

Device information

Browser type

Cookies and usage data

2. How We Use Your Information

We use your information for the following purposes:

Scheduling plumbing services

Sending appointment confirmations and reminders

Providing service updates and communications

Responding to inquiries submitted through our website

Customer service and support

Internal recordkeeping and operational improvements

We may send SMS messages related to:

Appointment confirmations

Service reminders

Follow-up messages

Service updates

Customer-requested information

3. SMS Communications & Consent (TCPA Compliance)

By submitting your phone number through our website forms, calling our business, or requesting service, you provide express consent to receive SMS messages from Direct Service Plumbing.

This may include:

Appointment confirmations

Scheduling updates

Service reminders

Follow-up messages

Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message.

We do not use SMS messaging for unsolicited marketing without prior express written consent.

4. How We Store & Protect Your Information

We store customer information in secure systems with administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, alteration, or misuse.

We do not sell, rent, or share personal information with third parties except:

Service providers who help us operate our business

When required by law

To protect our legal rights

5. Sharing Your Information

We may share your information with:

Trusted service providers (such as scheduling platforms, communication services, or payment processors)

Government authorities when legally required

We never sell personal data to third parties.

6. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve user experience, track website performance, and analyze usage trends. You may disable cookies through your browser settings, but some website features may not function properly without them.

7. Your Rights

You may request to:

- Access the information we have collected about you

- Correct or update your information

- Delete your information

- Opt out of SMS or email communications

- To make a request, email us at: [email protected]

8. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.

9. Children’s Privacy

We do not knowingly collect information from children under 13. If we become aware of such data, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or your data rights, you may contact us at:

Direct Service Plumbing
4050 Matthews-Indian Trail Rd
Matthews, NC 28104
Email: [email protected]